A patient transport service – the whys and hows
Health Connections Patient PTS is a patient transport service to cater for those people with acute mental illness. We provide private ambulances to transport our clients when there is no medical need that requires an emergency ambulance. Our Statement of Purpose provides information on what we do, where we do it and who we do it for. Below we have broken it down with a bit more explanation.
‘We provide a dedicated staffing establishment that is flexible in order to be adjusted to the needs of the service users and also provides confidence to the customer and commissioning authority’
Reactive and Responsive
‘Health Connections Pts Ltd has the fundamental ambition of providing a responsive and adaptable service that both exudes high quality and remains conscious of the need to provide cost-effectiveness to its customers’
We will provide a cost-effective patient transport service, but we won’t compromise on quality or safety
‘Our safety and security measures are robust but discreet and backed by a full and comprehensive governance framework’
‘Our vehicles are selected to allow for full engagement with individuals at all times and staff training coupled with skilled and experienced clinical leadership, allows us to work positively with risk.’
For person-centred care, we design, equip and staff our vehicles with the client in mind.
‘We believe strongly in engagement and distraction as a means of assessing and managing individuals proactively, this we believe, enables us to use least restrictive practice, reducing stigma and optimising the individual’s experience’
No matter what the risk, we always use the least restrictive intervention to ensure dignity and respect at all times.