What makes us Person Centred?
There may be other patient transport services out there, and some more well-known than us. However there are a number of things that sets Health Connections Patient Transport Service apart and ‘Person Centred Care’ is just one of them.
‘Person Centred Care’ is such an obvious concept, putting the patient’s needs at the centre of their care. So, here at Health Connections Patient Transport Service, instead of focusing on the needs of the service, we provide care that focuses on the client. We consult with the client about what’s best for them and consider their views about what service they need.
Health Connections Patient Transport Service, we don’t do what’s easy, we do what’s right.
How do we deliver Person Centred Care?
For every client, we take into account the immediate needs and risks of that individual. We then identify a service specification to meet their requirements. This involves the careful consideration of our employees’ skills, together with the gender mix of the team and staffing numbers. Next we consider the logistics of the service, and the distance to be travelled.
For person centred care to be delivered throughout the journey, it is crucial for us to make sure our service levels are individualised. This means that, regardless of need, we have the right resources in place to be able to cater for the client.
Health Connections Patient Transport Services is so much more than just an ambulance transfer service. We endeavour to maintain the care and therapeutic interventions that the client has been receiving throughout their entire journey with us.